Patients:
Patient Representatives for Synergy Radiology Associates, a division of Singleton Associates, PA, are available to speak to you about your account.
Texas:
For services prior to 2/1/2022
- Toll-free: (877) 828-5519
- Email: custservice@mymedicalme.com
For services on or after 2/1/2022
- Phone: (281) 652-5825
- Email: ptcollections@radpartners.com
Arizona:
- Toll-free: (877) 828-5519
- Email: custservice@mymedicalme.com
Attorneys:
To request itemized billing statements with patient authorizations, send your request electronically through ChartSwap.
- All requests will be completed within 15 days.
- Once your request is approved and fulfilled, you will receive an email notification to login to ChartSwap to pay for and download the requested records.
- For services rendered in Texas and
- DOS prior to 2/1/2022, submit request to Synergy Radiology Associates, PLLC.
- DOS on or after 2/1/2022, submit request to Singleton Associates, PA.
- For services rendered in Arizona, submit request to Synergy Radiology Associates, PLLC.
Frequently Asked Questions
Visa, Mastercard, Discover, American Express or check.
When you have a diagnostic imaging test, it is CUSTOMARY to receive TWO SEPARATE BILLS.
The FIRST BILL comes from the facility where you had your examination.
This technical component charge covers the cost for:
- The use of the facility
- The equipment used for your imaging exam
- The technical personnel who operate the equipment
- Any medical supplies, if used
The SECOND BILL comes from Synergy Radiology Associates for the professional component. We are the radiologists who provide the professional interpretation of your exam. A radiologist is a physician who undergoes many years of medical schooling and training in diagnostic imaging. Utilizing this expertise, the physician is able to diagnose injury or illness with precise accuracy.
Phone: (281) 652-5825
Email: ptcollections@radpartners.com
If you’ve had more than one procedure or exam, this may result in more than one bill. If you feel you have received a bill in error, or if you have questions about your bill, please contact us at (281) 652-5825 or email us at ptcollections@radpartners.com.
Our first step is to submit a claim to your insurance company for payment. What happens next depends on your insurance company, your coverage and benefit level, your eligibility and your co-pay or deductible. Sometimes, our services are covered entirely. Sometimes, they require you to pay an additional amount out of pocket. Depending on your coverage, your insurance company may apply this amount to your co-pay or deductible.
If you have questions about your insurance coverage, or are wondering if a certain exam or services is/is not covered, please contact your insurance company for further explanation.
We apologize if you receive a duplicate bill after payment, and we thank you for your payment. It can take up to two weeks sometimes to receive and process your payment. However, if you continue to receive bills, please contact us at (281) 652-5825 or email us at ptcollections@radpartners.com.
Depending on your situation, you may qualify for financial assistance or a bill payment plan. Please contact us for more information.
